Frequently Asked
Check out the video below which walks you through how to install the BARACUDA® Tracker in your swimming pool. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Check out the video below which walks you through how to set up the BARACUDA® Tracker in your swimming pool. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Check out our video that walks you through how to clean the BARACUDA® Tracker. If you require further assistance, please contact the BARACUDA® After Sales Support Team on 1300 784 423.
Check to see if there is any debris stuck in the diaphragm, hose, skimmer basket or lint pot in the filtration pump. Remove any obstacles or debris. Also check hoses for leaks and splits.
If you have a BARACUDA® disc suction pool cleaner (Manta), conduct a suction pressure test with the Pool Pulse, which is included in the box with your pool cleaner, to determine the proper flow. Following the suction pressure test, make the necessary changes to the AD Flow Valve settings if suction is too high or too low. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Patterning is the term given to a cleaner that makes the same or similar movement repeatedly. This is unwanted as the cleaner does not get a chance to cover the entirety of the pool. In order to resolve this, aim any return outlets are positioned in the downward position. If your pool does not have adjustable return outlets, additional return diverters can be purchased from your local pool professional.
In some cases it may also help to lay hose in a straight line in the sun to relax the memory as over time if the hoses are stored improperly or not removed from the pool they can retain a set shape that may prevent adequate movement through the pool. It is also important to confirm that the correct amount of hose lengths have been installed and, if required, add or remove additional hose sections. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423..
Robotic pool cleaners may prefer a certain area when their cable has been restricted. Ensure there is adequate cable available to be used however position the excess cable on the side of the pool so that the cleaner can pull in what is needed. Excess cable in the water can restrict movement.
For suction cleaners, Aim any return outlets are positioned in the downward position. If your pool does not have adjustable return outlets, additional return diverters can be purchased from your local pool professional.
In some cases it may also help to lay hose in a straight line in the sun to relax the memory as over time if the hoses are stored improperly or not removed from the pool they can retain a set shape that may prevent adequate movement through the pool. It is also important to confirm that the correct amount of hose lengths have been installed and, if required, add or remove additional hose sections. Confirm that the hose weight position on the hose is correct (1 metre from head of cleaner on the first section of hose) and adjust if needed.
If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Consider purchasing a BARACUDA® Leaf Eater, a floating in-line filter canister that connects to BARACUDA® pool cleaners, such as Manta and Tracker, and most older generation disc suction pool cleaners. The BARACUDA® Leaf Eater collects larger debris with no extra strain on pump.
If you require further assistance, please contact the BARACUDA® After Sales Support Team on 1300 784 423.
Conduct a suction pressure test with the Pool Pulse (supplied in the box with your BARACUDA® suction cleaner) to determine the correct flow. Following the suction pressure test, make the necessary AD Flow Valve setting changes if suction is too high or too low. Check the swivel on the cleaner is not jammed and turns freely.
If you are experiencing this problem with the BARACUDA® Tracker pool cleaner, watch our video below to find out how to set up the correct flow for this model. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
This is normally an indication that the flow is too high. Conduct a suction pressure test with the Pool Pulse (supplied with your suction cleaner) to determine the correct flow. by reducing the AD Flow Valve to a lower setting flow will be reduced to the cleaner head which can help correct this problem. If you have a variable speed pump, using a lower RPM setting can also assist.
If you are experiencing this problem with the BARACUDA® Tracker pool cleaner, watch our video below to find out how to set up the correct flow for this model. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Confirm that the hose weight position on the hose is correct (1 metre from head of cleaner, on the first section of hose) and adjust if needed. It may also help to check your suction levels with the use of the Pool Pulse (supplied with your cleaner).
If no movement occurs at all, this is an indication the diaphragm is damaged and needs replacing. Diaphragms are a consumable part of the cleaner and will need to be replaced periodically.
If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
There are several factors we need to consider when recommending a pool cleaner. Please contact us via LIVE CHAT, and we will be able to give you some recommendations. Please also refer to this article to find out the benefits of choosing a robotic cleaner.
It isn't recommended the unit isn't consistently left in the water when it isn't in use. We recommend removing the unit and letting it dry out as any potential chemistry issues in the water can affect the cleaners performance
The pump is meant to operate air-free. After some time, you may notice air in the basket. This can reduce filtering efficiency, allow dangerous air to build up in the filter, and can sometimes prevent your pump from catching prime (being able to move water). The problem is usually located around the pump, eg pump basket lid not seated correctly.
Sometimes air in the pump basket can be caused by something as simple as the water level being too low in your pool. You might also want to check the skimmer weir. This is a plastic flap at the throat of the skimmer that keeps the debris in the skimmer when the pump is off. If the skimmer weir is stuck it can cause the skimmer to drain and take in air. Make sure to check that the pump basket lid is on tight and the o-ring is lubricated. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
The pump is meant to operate air-free. After some time, you may notice air in the basket, especially if you have a clear lid. This can reduce filtering efficiency, allow dangerous air to build up in the filter, and can sometimes prevent your pump from catching prime (being able to move water). The problem is usually located around the pump, above-ground.
Sometimes air in the pump basket can be caused by something as simple as the water level being too low in your pool. You might also want to check the skimmer weir. This is a plastic flap at the throat of the skimmer that keeps the debris in the skimmer when the pump is off. If the skimmer weir is stuck it can cause the skimmer to drain and take in air. Make sure to check that the pump basket lid is on tight and the o-ring is lubricated. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Check your skimmer baskets for heavy debris. Make sure that the pump basket is clean and properly positioned. Some pumps have a pump strainer basket that locks into place to prevent the basket from floating and can cause the pump to cavitate, or water flow into the pump blocking.
If the pump basket is cracked or damaged, it should be replaced. To check the impeller, turn off the motor, remove the pump basket and reach into the volute and feel if it is clogged with debris. If you’re not sure, you may need to remove the motor from the pump to properly inspect the impeller. You may need to simply remove a clamp band to separate the motor from the pump. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Inside your pump’s motor are a front bearing and a rear bearing. These bearings are sealed and cannot be re-packed or re-lubricated. They need to be replaced when they begin to screech. Bearings can become damaged when the pump runs dry or overheats, or if the pump is put under high loads. A noisy pump can also mean cavitation. This sounds less like screeching and more like grinding. This condition is caused by water flow into the pump blocking.
If possible, open more valves or find the obstruction that is blocking water flow into the pump. It may be the impeller. Finally, the sound could be from components striking one another. The impeller can – on stub shaft models – come loose and hit against the impeller housing. The internal fan can break and hit against the motor side. Both instances will resolve themselves. At 2850 rpm, it won’t take long for the fan to wear down or the impeller to chew right through the housing. These conditions are rare, and probably will require a new pump. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
First check that you have power. Is the breaker on? Time-clock on? All switches on? Use an electric meter to check that the voltage is correct. Check that all electrical connections are tight and not corroded or shorted out by bugs or debris.
Again, use a meter or test lamp to check this with certainty. If there is power going all the way to the motor, the motor may have shorted across its windings. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
The impeller may be clogged with debris. Turn off the power and use a screwdriver through the rear of the pump to spin the impeller shaft. If it won’t turn freely, remove the motor from the pump and clean the impeller. If it does spin, check the capacitor.
If it’s a stub shaft type motor, check that the impeller is not hitting the impeller housing. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
This is an indication that the salt level has dropped too low for the Saltmaster™ to run efficiently. To add salt to the pool, simply pour a full bag of refined pool salt into the shallow end of the pool and use a broom to disperse it around the pool. To be safe, don’t add more than a bag at a time. Run your filter pump for at least 6 hours to dilute the salt. If the salt light is still on the next day, add another bag, and so on until the ‘Add Salt’ light extinguishes. It is important to note that cold temperatures may also trip an 'Add Salt' light. If water temperatures are around 10 degrees celcius this may occur. In this case no salt is needed to be added however if unsure perform a salinity test. In low temperatures, algae growth is naturally inhibited.
If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
This is an indication that the water level has dropped too low for the Saltmaster™ to run efficiently. Check the pools water level and ensure it is high enough for the skimmer to function correctly and that the pump itself if functioning. The cell contains a flow sensor that requires water to adequately fill the cell when in use.
If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
There are 4 main factors that may impact the operation of your Saltmaster™:
1. Running time of filter pump (usually 8-10hrs in summer and 4-5hrs in winter)
2. Climate conditions (hotter climates require a higher output)
3. Bather load (the more people swimming, the more chlorine you will use)
4. Pool size (the bigger the pool, the more chlorine you will need)
All of these contribute to how much chlorine your pool will need. So, it will take some experimenting, but over time you will find the ‘sweet spot’ for your pool. Just remember, if you are using a pool blanket ALWAYS turn your chlorine output down to the lowest setting. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
These white spots are usually calcium deposits that occasionally can build up on the cell. The self-cleaning technology will usually remove the calcium deposits without any need to manually clean the cell. However, in pools with a lot of calcium, it may be necessary to remove the cell and clean it from time to time. We recommend using the BARACUDA® Salt Cell Cleaner. Follow the guidelines in the owner’s manual and it’s a simple and easy process.
If calcification is a common problem it may beneficial to test your total hardness levels and if high, treat appropriately.
If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Yes! Even if you have your pool covered, some debris may still get in it during the winter. You can reduce the running time to 4-6 hrs/day to reduce the power consumption but also provide sufficient circulation to keep your pool water free of algae.
It is easier to keep the pool clean than it is to remediate a pool that has been neglected. Good luck!
Store chemicals under cover in a dry, clean, cool and well-ventilated area away from sunlight. Store liquid chemicals upright. In case of spillage, flush with large quantities of water. When handling chemicals, read & follow the instructions on the label. Avoid contact with eyes. Avoid contact with skin. Avoid breathing dust. Wear suitable protective clothing, including eye/face protection. ALWAYS add chemicals to water, DO NOT add water to chemicals. DO NOT MIX chemicals. To dispose container, rinse empty containers in the pool water before disposal. Then dispose of empty container with household waste. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
To fix a green pool, we recommend taking the followings steps:
1. Brush the walls and floor with BARACUDA® Algae Brush to dislodge algae into pool water.
2. Use BARACUDA® Algae Killer or BARACUDA® Pool Algaecide
3. Shock your pool with BARACUDA® Xtreme Shock
4. Keep filtration running for 24 hours
5. Pool water will turn milky from dead algae. When algae is dead, it turns a grey colour. If the pool stays green after the shock treatment, your pool may have a problem with metals.
6. Treat pool for cloudiness with BARACUDA® Liquid Floc
7. Allow the flocculant to settle and vacuum to waste
8. Backwash filter to remove dead algae
A green pool is caused by naturally-occurring algae growth. To prevent algae growth in pools, the water should be maintained with the correct pH and chlorine levels through regular testing. Algae feed on nutrients from dead leaves, fertilisers used in gardens or birds such as ducks that visit your pool. Luckily, phosphates can be removed using BARACUDA® Phosphate Remover.
If your pool is already green, use BARACUDA® Pool Algaecide for fast-acting algae destruction. Follow the instructions on the label. For longer lasting algae control, use BARACUDA® Algae Killer. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
Depending on the cloudiness of your pool, we recommend the followings steps:
If you can’t see the pool steps
1. Use BARACUDA® Liquid Floc or Floc Granules
2. Vacuum to waste
3. Keep filtration running for 24 hours
If you can just see the pool steps
1. Use BARACUDA® Liquid Clarifier
2. Keep filtration running for 24 hours
A little bit cloudy?
1. Add BARACUDA® Sparkle Clarifier Tablet to the skimmer
2. Keep filtration running for 24 hours
A cloudy pool can be caused by the presence of particles that are smaller than your pool’s filter capacity. To prevent cloudy pool water, the water should be maintained with the correct pH and chlorine levels with regular testing. Clarifiers and Flocculants increase the size of fine particles by binding them together like a magnet. These bigger particles can now be filtered out through the filter, or settle out and vacuumed to waste. The pool water will return to its original sparkling quality after treatment. Over time, the filter can also be blocked by oils and grease from product such as sunscreen and makeup. This can be fixed using BARACUDA® Filter Cleaner & Degreaser. If you require further assistance, please contact the BARACUDA® After Sales support team on 1300 784 423.
This depends on a few factors. The general advice is to run it 8-10 hours per day in summer and 4-6 hours per day in winter. Please refer to our article for a more detailed calculation.
Please submit a service request/warranty claim on our Contact Us page. For all other inquiries please click on the Chat with an Expert button to talk to our LIVE CHAT support.
Please contact us via LIVE CHAT to let us know which model of cleaner you have. If you don't know the name of the model, please send us a photo of your cleaner and the replacement part you need to servicesupport.au@fluidra.com. In this case, we will order the parts to be sent to you.
Depending on the size of the replacement item and how it has been shipped, normally, for small items such as diaphragms, we do not get tracking numbers, but for bigger items such as cleaners, we can provide you with tracking. If you want to find out the shipping status of your item, please contact us via LIVE CHAT, and one of our Customer Care agents will be able to help you.
It can range between 2 to 5 business days. Once your appointment is scheduled, you will receive confirmation of the day and time via text messages.
Unfortunately no. Our autoscheduling system will determine when our technicians are available to attend before we send you a text notification. If you are not available on the appointment date, you can reply NO and you will be given another date.
Depending on the priority level of the job (for example a split tank would be a high priority), usually we are able to book our technicians in within 1-2 weeks of the time of scheduling, but sometimes in peak season it could take longer.
If you require a refund, you need to reach out to your pool retailer as your contract of sale is with them. If your product is still within warranty please contact us via LIVE CHAT so that we can assist you with troubleshooting the product or lodge a warranty claim.
To have your cleaner repaired outside of the warranty period, we recommend you use one of our Authorised Repair Agents, who will make the assessment and provide you with a quote. If you need assistance in finding a recommended repair agent, please reach out to our LIVE CHAT support. Our Live Chat is open 9am - 5pm Monday - Friday, Sydney Time.
Please contact us via LIVE CHAT to let us know which product you are having a problem with. One of our friendly aftersales team members will be able to assist you with registering your product for you.
Please contact us via LIVE CHAT to advise which suburb you live in, and we can direct you to an Authorised Repair Agent close to you. Alternatively, the cables can be bought as a replacement part. You can use the link below to find your nearest dealer to inquire about their stock availability:
If we fail to contact you successfully, normally you will receive a text like this to give you the option to text back. We also follow up on attempted contacts on the daily basis.
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We've tried to contact you with regards to your case number _______.
Please reply to this SMS or call us back on 1300 763 021.
We will try to call you within the next 24 business hours
Thanks,
Fluidra Support
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